Shipping Terms
Thank you for choosing our services.
Below are the shipping methods and terms we offer to ensure your satisfaction:
Regular Mail (Standard Shipping) – 15,00€
Delivery time: 6-10 business days
Signature not required
Free Shipping (Orders Over 300,00€)
Orders are sent by standard shipping with tracking number method.
Delivery Time
To the US: Approximately 10-15 business days To all major destinations: 7-12 days
Occasionally, delays may occur due to factors like bad weather, security, customs, etc. During shopping seasons, delays may extend up to 14-20 days. If the delivery exceeds 30 days, your order will be resent at our expense.
Tracking Numbers
Tracking numbers are provided if the delivery time exceeds 8 working days.
All packages come with tracking numbers.
Non-Arrival of Orders
- Please wait at least 4 weeks before contacting us regarding non-arrival of an order.
- Maximum delivery time is 30 days.
- If the order is detained or confiscated by foreign customs, contact our Support Center for immediate reshipment.
Restricted Shipping
- We cannot guarantee delivery to the following countries: Norway, Finland, United Arab Emirates, Kuwait, Denmark, Sweden, Australia.
- We do not re-ship to Canada, New Zealand, Norway, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, countries in South America, Israel, UAE.
Damaged Orders
- If your order is damaged, please provide detailed pictures of the parcel with clearly visible receiver details and damaged products.
- Re-shipping will occur once half of the damaged goods’ value is paid and confirmed.
Lost Orders
- If your order has not been delivered within 45 days after the dispatch date, send us an email with the tracking number.
- Re-shipping will occur once half of the lost goods’ value is paid and confirmed.
- Re-shipping requires a new receiver and shipping address for safety reasons.
Seized Orders
- If your order is seized, provide a 120 dpi picture of the envelope or letter from customs or FDA with the receiver’s name.
- Re-shipping will occur once half of the seized goods’ value is paid and confirmed.
- Re-shipping requires a 120 dpi picture of the envelope and letter from customs or FDA and a new receiver with a delivery address.
We appreciate your cooperation and trust in our services. If you have any questions or concerns, please feel free to contact our departments through our website. Our customer support is available daily, and we guarantee timely responses within 1 to 8 hours. We look forward to serving you!
